Frequently Asked Questions

What is MyGuide for Seniors?

MyGuide for Seniors is the best resource for researching senior living communities, and for finding and comparing community amenities and services. Our fast, comprehensive, on-line, MyGuide for Seniors searchable database and intuitive user interface allows seniors and their loved ones to research, understand and decide on the most appropriate senior living community for them.

Who sponsors MyGuide for Seniors?

MyGuide for Seniors is an independent company. We are not sponsored or owned by any senior living community or senior living organization. Our goal is to provide consumers with unbiased and objective information on their senior living options.

How often is MyGuide for Seniors updated?

The website is updated weekly with the latest information available.

Is there a cost to using MyGuide for Seniors' online searchable database?

No, it is free for all users. Use the Quick Search form to begin searching for a senior living community.

I work for a senior living community. How can I find out about becoming a member of MyGuide for Seniors?

Joining MyGuide for Seniors is easy. Just click here to learn more about joining.

What is MyGuide for Seniors' Privacy Policy?

At MyGuide for Seniors, your privacy is our greatest concern. We will not sell, share or otherwise pass your information on to anyone without your prior approval. For further details, we invite you to read our Privacy Statement.

If I link to another Web site and provide information to that Web site, how will that information be handled?

This Site may contain links to other Web sites. If you link to another Web site, you will leave this Site and this Policy will not apply to your use of, and activities on, those other Web sites. We encourage you to read the legal notices posted on those other Web sites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, those Web sites.

How do I use MyGuide for Seniors database?

Finding the right senior living community can be challenging and time-consuming. That's why we designed MyGuide for Seniors, for people who don't have the time or desire to wade through volumes of information scattered throughout the country. MyGuide for Seniors is easy to use and constantly being updated with new communities.

This is the "drill-down", menu-driven, "point-and-click" way to find what you're looking for. Our database contains a comprehensive list of search categories. By starting with the most general search (location by state or zip code), you can find out how many senior living communities are in your target location. Then select the community feature(s) that best describes your need - location or care level -- and dive into the database.

How can I share the communities I find with my family?

There are a lot of details to consider when searching for a community, so sometimes it's easier to e-mail our webpage link to others before discussing your community options with them. Just use on our "Tell A Friend" feature. You'll find the Tell a Friend link at the bottom of every page.

What is "MyCommunities"?

MyCommunities is a feature that helps you save your search information on our site for later retrieval. You can save community searches to refer back to or use at a later time. Find a community that sounds like a fit, but want to keep searching and evaluating others? No problem, just save it to "MyCommunities" and keep on browsing. When you have more time to read about the community, return to the MyCommunities area and your saved items will be there.

What should I do if I forget my password?

If you cannot remember your password, please click here.

How do I cancel my subscription?

You may contact us by e-mail, phone or mail. If you cancel your subscription, please note that it takes a few days for a cancellation to become effective.

How can I contact MyGuide for Seniors with comments, ideas or other questions?

We always want to hear from our visitors. Please contact us with your comments, questions or concerns.

By Mail: 232 South 4th Street · Philadelphia, PA 19106
By Phone: (215) 574-8800

Why does the site say "Session has expired due to inactivity"?

For your protection, your search session is automatically terminated if you do not respond for a period of time. Simply reconnect to www.myguideforseniors.com to continue searching.

How do I get the most from www.myguideforseniors.com?

To ensure that you can view all site information without restrictions, please see the following list of tips and free downloads. To download and install a tool, simply click on the icon or text link, follow the directions for downloading, and then return to www.myguideforseniors.com

If you're having difficulty accessing some parts of the site, you may need to temporarily disable your pop-up blocking software. See Pop-up blocking software.

Browsers

www.myguideforseniors.com is best experienced with Internet Explorer version 5.5 or above and Netscape version 4.x or above. Also, the site has been optimized for an 800 x 600 monitor resolution for a richer viewing experience.

Document Readers

To view and download any of our forms, checklists or other information sheets, you will need Adobe Acrobat Reader. Acrobat Reader allows large documents to be viewed in a native print format. It's available at no cost for Windows 95/98, Windows NT/2000, Windows XP, Macintosh, UNIX and Linux users.

Audio and Video

www.myguideforseniors.com uses RealPlayer, the streaming technology from RealNetworks. To experience the RealPlayer video and audio features, you need sound capabilities on your personal computer and installation of RealPlayer. RealPlayer is available at no cost for Windows 95/98, Windows NT/2000, Windows XP, Macintosh, UNIX and Linux users.

www.myguideforseniors.com also uses Windows Media Player, the streaming technology from Microsoft. To experience Windows Media Player video and audio features, you need sound capabilities on your personal computer and installation of Windows Media Player. Windows Media Player is available at no cost for Windows 95/98, Windows NT/2000, Windows XP, Windows Me, Macintosh and UNIX users.

Pop-Up Blocking Software

www.myguideforseniors.com uses JavaScript for certain features of the Web site. However, pop-up blocking software disables JavaScript. If you are having difficulty accessing some of the clickable regions on the site and use a pop-up blocker, temporarily disable the program. Most pop-up blocking applications can be enabled or disabled with a single click. If the pop-up blocking icon exists in the Windows system tray, right-click the icon and select "disable" from the menu. If your pop-up blocker is part of your browser toolbar, you should have a button to turn the blocking "on...off."

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