Privacy

www.myguideforseniors.com is a service provided by MyGuide Inc. We are committed to providing our customers with useful, high-quality products and services and guaranteed satisfaction. Our On-line Privacy Policy continues our commitment to serve you and to protect your privacy on-line.

Our privacy pledge to you: We will not collect any personal information from you that you do not provide to us, and we are the sole owner of all information collected on this site. We do not sell, share or rent this information to others in any way that is not specified in this statement.

Please read this Privacy Policy carefully so that you understand our on-line privacy practices regarding:

 

Information We Collect and How We Collect It

Many of the services on our site are offered without requiring the collection of any personally identifiable information from you. You can browse www.myguideforseniors.com, perform basic searches and view some of our content anonymously.

Personally Identifiable Information

To use certain features on our site, we ask you to "subscribe" or register with us. When you do this, we collect personally identifiable information about you, such as your name, mailing address, e-mail address, telephone number, and sometimes credit card information. We also may ask that you supply a password. In addition, we may ask you for personal information when you place an order for our print directory, subscribe to our e-newsletter, or sign up for an Educational Seminar. Finally, when you send comments or questions to us, or when you use our Tell a Friend feature, we collect some basic information about you, such as name and e-mail address. We never use your "friend's" information when you use the Tell a Friend feature for any purpose other than to send your e-mail to them.

When personally identifiable information is collected, you will know because you will have to fill out a form.

Aggregate Information

When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider and pages visited on the site. None of this information identifies you personally. We collect this information so that we can better understand how well our site is working and how our visitors use the site. For example, we may want to know how long the average visitor stays on our site, or which pages or features get the most attention. We use this information to make the site more useful to you.

We use "cookies" to store and sometimes to track user information. Cookies by themselves do not give us any personally identifiable information about you; however, if you choose to provide this information to us by, for example, registering or subscribing to our site, we will then know who you are and which cookie(s) is(are) on your computer. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a subscriber) so you don't have to re-enter that information each time you visit our site. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. But, if you don't allow your browser to accept cookies, you won't be able to take advantage of various features on our site that are available to other visitors, such as automatic log in and use of membership features.

 

How Your Information Will Be Used

Our primary goal in collecting information is to provide you with a personalized, customized experience when visiting our site and to make our site more useful to you.

www.myguideforseniors.com uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfill requests for our services. For instance, if you purchase a print directory on-line, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We may also use the information you provide to send you e-mails and mail ONLY for products, programs or services that we believe may be of interest to you.

Sharing Your Personally Identifiable Information

If you have an on-line subscription to www.myguideforseniors.com, purchase a print directory, or sign up for an e-newsletter, www.myguideforseniors.com will not sell, rent, swap or authorize any third party to use any information that specifically identifies you.

We may be required to release personal information as specified by law, for example, to comply with a court order or subpoena.

 

How You Can Correct Your Information

We believe in providing you with the ability to access and edit the personal information that you have provided to us. To update the www.myguideforseniors.com information retained about you, please write or e-mail us at:

MyGuide Inc., 232 South 4th Street, Philadelphia, PA 19106
support@myguidemail.com

 

Our E-mail Policies

Account and services related e-mail: We may send you e-mails related to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications. We may also e-mail you to notify you of any changes in our policies or Terms of Use.

E-mail newsletters: We offer an e-mail newsletter that is strictly voluntary. If you are receiving this newsletter but no longer wish to, you can either (1) follow the 'unsubscribe' instructions located near the bottom of each newsletter; or (2) contact us at support@myguidemail.com

Promotional e-mails: We may also e-mail you messages that we think may be of interest to you about other senior lifestyle events, products and services. You can choose not to receive additional types of messages in the future by either (1) following the 'unsubscribe' instructions located near the bottom of each e-mail, or (2) contacting us at support@myguidemail.com.

HTML verification: When receiving an e-mail from us, we may place a one-pixel gif in that e-mail to understand whether or not you can accept HTML images and, if you can accept HTML, whether or not you viewed the e-mail. This process does not leave any information on your computer, nor does it collect information from your computer. MyGuide Inc. does not share or sell this information with others, and we only use it to improve our e-mail communications with you.

 

Security and Passwords

We maintain a secure process to collect, transmit and store your personally identifiable information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. See our Security policy for details.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This ensures that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

 

How to Contact Us

If you have any questions or concerns about the www.myguideforseniors.com Privacy Policy or its implementation, please feel free to e-mail us at support@myguidemail.com.

If you feel that we have not complied with our privacy policy, please let us know immediately. Additionally, you may contact your state or local consumer protection office, The Direct Marketing Association's Committee on Ethical Business Practices at mgoldberger@the-dma.org, the Better Business Bureau, or The Federal Trade Commission by phone at (202) FTC-HELP (202/382-4357) and on-line at www.ftc.gov.

This policy was last revised in May 2004.

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